Alloy Navigator

Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations.

Languages supported: German, English, French, Italian, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0/10 (Expert Score) ★★★★★
Product is rated as #14 in category Incident Management Software
Ease of use
8.4
Support
9.0
Ease of Setup
8.2

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Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. It also offers an online web portal and self-service portal for end users as well as a mobile portal for technicians.

Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Alloy Navigator
Alloy Navigator

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Customer Reviews

Alloy Navigator Reviews

Yuritzin A.

Advanced user of Alloy Navigator
★★★★★
Great product

What do you like best?

We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful.

What do you dislike?

I honestly think support is really distant; there's practically no way to get person to person support, everything is by email, I usually only get web documentation, sometimes I don't even have access to it; also, documentation is not friendly at all, there's not even one image to guide us, it's only all a lot of words... I wouldn't say I like it. I think it would be great to have more involved support, more personal guidance, at least by chat, that would let us better exploit the tool.

What problems are you solving with the product? What benefits have you realized?

We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful.

Review source: G2.com

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