Scaleable, modular, workflow powerhouse
What do you like best?
AlertOps allows me to creatively approach Event Management, and tailor it to my needs. By triggering time-based workflows when some specific fields are populated, the AlertOps platform enables Virtuoso to build integration-specific policies which combine to construct a very scalable Event Management system. Recently, for each customer that require an Event Management service simply means making sure the customer name is spelt correctly in the various source systems - as AlertOps will fire off workflows to fix the Company name, the Agreement, the Configuration, the Ticket Owner, the Status and other ticket attributes within Connectwise to take care of things.
What do you dislike?
The interface is pretty classic (pun intended :D), albeit still functional - however I am aware of a GUI rewrite coming up shortly so not such a biggie.
What problems are you solving with the product? What benefits have you realized?
As AlertOps ties in with our Connectwise statuses, we can have reduced time with flicking between separate Event Management systems. Another area is in SLA reporting - AlertOps moves the ticket through the various statuses, and as the SLA levels are tied to them, it considerably reduces the time spent to monitor outliers and report SLA adherance.
