What do you like best?
I love how easy Active Network is to use! The new attendance portal has made sign-in and sign-out a breeze and I do not need to take time to create attendance rosters or sign-in sheets.
I also love how simple it is to run a report for basically anything. If you want to know who has photo waivers, or what campers have allergies... it can be done in minutes!
What do you dislike?
I would like there to be a few updates to the attendance portal:
1) Add the name and date of the session at the top of the attendance portal (where you click the checkmark and the parents sign). We have two sessions running at the same time, and because the name is not on the top it gets confusing.
2) If a camper has a note on their file..... add a dot or star or something to indicate that the staff should read the note. Right now, there is no way to see that there is a note on their file.
3) add the function to be able to add a note while in the attendance portal. Right now, they need to login to the camper's account to add a note and it is cumbersome. There are times where parents want to tell us something at drop off but we do not have quick access to add a note right then.
4) Access to add authorized pick-ups in that attendance portal for the same reason as #3
Lastly, we absolutely do not approve of the third party registration insurance that is an option to sell. We had two families purchase this, and found out that they could not be refunded because it exceeded the 14 days in the fine print. That is ridiculous that the $26 insurance only covers 14 days, when the parents are registering for summer camp in the winter! At the end of the day, we refunded the families our of our personal revenue.... and we asked that the option to sell the insurance was removed from our site.
Recommendations to others considering the product:
DO NOT allow the registration insurance to be sold to your customers.
What problems are you solving with the product? What benefits have you realized?
It used to take me a day to create sign-in sheets, but now I can just take attendance in real-time on an ipad!
Emailing the parents/guardians is so simple and easy!
