Accruent TMS

What do you like best?

There are many options and categories, which help to classify work orders. You can divide your work into segments if there is more than one area utilizing the same software.

What do you dislike?

There are many layers to this software, making it difficult for an average user (or even a trained user on other software). I felt at times I had to be a computer programmer in order to manage the software. And I am the department manager and struggled with the software. Building queries is very difficult and time consuming to get the information you actually want, and often times you would get blank fields or reports if you made one mistake, causing you to have to go back and start over. Their current software is NOT MAC compatible, and they were slow to developing a mobile use of the software...

Recommendations to others considering the product:

This is a good strong software, but will work best in the healthcare environment. Prior to my managing parts of the software, it was use d in a hospital, but my university and the medical campus merged, and the software came along... and was adapted for use in the medical and academic sides. This didn't work well, and became an absolute mess. This would be a good software in a sole environment and it has many features which if utilized would be very beneficial. Worth checking out for healthcare WO and Asset management.

What problems are you solving with the product? What benefits have you realized?

We were able to manage incoming requests and work orders. This was an effective tool for organizing, but there were too many fields and choices, which eventually caused our software to become cluttered and many features were under utilized.