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AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.
Customer Reviews
Kim H.
Advanced user of AccessE11All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action.
Nothing----this platform is exceptional!
I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs.
Our service response is greatly improved and more efficient with the ease of access for end users. Instead of calling in, leaving messages, having to wait for a call back for details, it is a one-stop-shop. Applicants input details and the appropriate department responds.
