SherpaDesk

What do you like best?

I like that you can customize your setup so much. You can setup all the prompts you need for tickets, customize your portal, and much more.

What do you dislike?

It took a little getting used to building up the platform from scratch, but there are a lot of helpful knowledge base articles available, and support would always assist when I got stuck.

Recommendations to others considering the product:

It is very helpful for the IT admin. Free access is available for a single user, so there is no cost to try it out.

What problems are you solving with the product? What benefits have you realized?

We have been able to bring our internal processes into the digital age. When I started, everything was still done on paper, or filling in excel fields to send an email. Sherpadesk has allowed us to make any request coming to us easy for everyone to access, so nothing gets lost in someones inbox. We have been able to convert all of our IT forms into ticket prompts for end users to complete without hassle.