SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360В° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%.
Our key features include:
* Chat-like Surveys that switch from static to dynamic conversations.
* Classic Surveys that ask one question at a time.
* Offline surveys that let you collect feedback from even the remotest of places, internet-free.
* Offline Survey App that serves as a kiosk for offline data collection.
* NPS surveys to measure customer sentiment with a single question.
* NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
* 360В° assessments to evaluate employee performance across various competencies and create
personal development plans.
* Multilingual surveys to translate your surveys into the languages of your choice.
* Wide range of question types to gather a variety of data from respondents.
* Click-free dashboard and highly advanced report filters for generating insightful reports.
* Efficient user management to optimize your workflow.
* White labeling to customize every element of your survey.
* Sub Accounts to manage surveys independently under one parent account.
* Single Sign-On to log in to our platform with just a single click.
* IP Restriction to restrict account access only to trusted locations and networks.
* Survey automation with recurring mode to gauge customer or employee pulse at regular
intervals.
* Survey sharing across a plethora of channels with the easiest sharing options.
* Efficient integrations to avoid the hassle of using multiple software.
* Custom CSS to add your own personal touch to every survey.
* Workflows to automate recurring tasks and increase action efficiency.
