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GoToAssist Remote Support helps service and support professionals resolve technical issues to customers, remote employees, unattended computers and servers. It offers a desktop application and web-based application letting agents choose the application interface that best suits their needs and individual preference. Finally, agents have access to a fast and easy-to-use support tool for a lighter, faster remote support experience.
Customer Reviews
Kim S.
Advanced user of GoToAssistWe love the ease at which we can connect our users and technical staff. Having a single address to land and then put in the code makes it fast and easy for our users. This ease of use makes it the first choice in solving issues received at our HelpDesk. Getting a view of the user's exact processes and reproducing errors makes the resolution more likely to be solving the real problem and not just a poorly reported symptom. This ability has revolutionized out ability to do great desktop support.
I wish it was easier to switch to Admin mode. Sometimes the password field is not visible to us as technicians so we have to have the user enter the password. Terrible practice. This has been the greatest hurdle. I believe this is better now but I don't want to know the user's password and I really don't want them to know mine. Chhanging administrative passwords and local admin passwords on 1500 PCs is a nightmare.
We have an organization of 1500 users spread out among 42 sites. Driving site-to-site is a horrible option and delays fixing issues to get our medical staff back up and working. GoToAssist has been a great tool to quickly resolve issues on the first call. We have improved customer satisfaction scores, improved our ability to keep seeing patients and produce revenue, and saved money in time amd mileage by not having to send a technician driving 40 miles to an outlying site.
