Focusing on the customer in this way changes IT. Rather than targeting discrete technical outcomes, focus shifts to end-to-end – going from customer request to outcome. The concept of a Service Owner arises as people begin to accept responsibility for what the customer wants and how the customer measures that, without excuses.
Customer Reviews
Swati T.
Advanced user of Employee Self Service Portal and CatalogESS and service catalog is very user friendly , simple to use and has a lot to offer such as a bunch of catalog items easy to order and knowledge articles for self help .
It has demonstrated a humungous amount of capable options and strong base.
nothing that a can recall. its superb , only thing is that its heavy if you do a lot of customozations and gets slow. service portal and widgets are not very easy to work with and domain seperation is still not that great
customers love the platform and they find it very easy and cool to navigate
