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ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.
Customer Reviews
User in Higher Education
Advanced user of ServiceWiseDoes it's job! Can keep track of Support tickets and send the off to other departments and Queues.
User experience has a lack to be desired. Not mobile friendly.
If you're looking for ease of use and mobility - ServiceWise isn't the solution for you.
Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first.
