Paradox

Olivia, Paradox's conversational AI assistant, helps recruiters and hiring teams spend more time with people by automating recruiting administrative work like screening, interview scheduling, and answering candidate's questions. Unlike a traditional recruiting chatbot, Olivia acts as the main point of communication for the candidate throughout the entire hiring process and creates a more efficient experience — giving recruiters and hiring teams hours back each week. Paradox works with talent acquisition teams to solve for high-volume hiring, high-skill hiring — and everything in-between. Since its founding, Paradox has earned the trust of more than 200 clients, including some of the biggest brands and franchises in the world.

Languages supported: German, English, French, Hungarian, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Vietnamese, Chinese (Simplified)

9.8/10 (Expert Score) ★★★★★
Product is rated as #3 in category Interview Scheduling Software
Ease of use
9.2
Support
9.9
Ease of Setup
8.8

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Launched in late 2016, Paradox was founded with the mission to be the most candidate-centric company on earth. Olivia, Paradox’s conversational AI assistant, helps recruiters and hiring teams spend more time with people by automating administrative work like screening, interview scheduling, and answering candidate’s questions to drive efficiency that gives teams hours back in their week. Olivia also helps hire lots of candidates at one time with virtual hiring events. Unlike a traditional recruiting chatbot, Olivia acts as the main point of communication for the candidate throughout the entire hiring process.

Since its founding, Paradox has earned the trust of more than 200 clients globally, including some of the biggest brands in the world — CVS Health, McDonald’s, Unilever, Intel, Aramark, and many more in the Fortune 500. The company has won numerous awards, including Human Resource Executive’s Best HR Product of 2019, and has been named one of Forbes’ Top 500 Startup Employers.

Paradox
Paradox

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Customer Reviews

Paradox Reviews

Jacob K.

Advanced user of Paradox
★★★★★
An incredible partner and technology to drive recruiting innovation

What do you like best?

It really starts with the product and the partnership. I've had the opportunity to work with Paradox at two different companies and they always deliver above and beyond my expectations. We're using Paradox specifically to automate administrative tasks in the recruiting process — candidate screening, interview scheduling, candidate Q&A, and more — and the product's helped us create a real advantage in a very competitive market.

I think what I appreciate most is that Paradox treats every client like they're the only client that matters. We've worked with them on some custom features — like an algorithm to instantly personalize our assistant personas based on location. And the time our AI assistant is saving our team is incredible. We're able to instantly engage candidates after hours, which is huge in our market. The assistant can screen in real-time and automatically schedule interviews on the spot when we come across qualified drivers. It's been a game changer for us and has helped us really redefine recruiting in the trucking and logistics industry.

One recommendation: Don't undervalue partnership when you're evaluating technology like this. It's critical to find a vendor who understands the industry and can work with you to co-create a solution that makes sense for your use case. We've gotten exactly that and so much more from the Paradox team, and can't wait to keep pushing the limits in our industry together.

What do you dislike?

There's really nothing we've run up against that we don't like. The technology works. We're seeing measurable results that quantify the impact. And the Paradox team is always there to help when we need it.

Recommendations to others considering the product:

Spend time getting to know their people and build a relationship. They have a ton of experience in the recruiting industry and can be a great strategic advisor as you think through transformation and change management.

What problems are you solving with the product? What benefits have you realized?

We've taken a process that used to be desktop and browser drive and made it completely mobile and frictionless for our candidates. They can easily find jobs and apply via text, right in a conversation, so we can convert candidates right at the point of interest. Our AI assistant also helps us screen candidates in real-time for minimum requirements, automate interview scheduling without our team needing to do anything, and respond to any candidate questions after hours, which is huge for the people we're trying to hire.

For results, 35% of our candidates are now having conversations after normal business hours (allowing us to get to those candidates first), 99.95% of candidates rate their application experience positively, and we're now automatically scheduling interviews with qualified applicants within 3 minutes after they apply.

Review source: G2.com

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