HelpWire

HelpWire is a remote support and diagnostic app.

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0.0/10 (Expert Score) ★★★★★
Product is rated as #19 in category Headless CMS Software
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HelpWire is a unique remote assistance tool based an advanced port virtualization technology. The solution is designed to help reduce the cost of technical support and time invested in handling customer issues.

HelpWire makes it simple for engineers to control and support their customers’ equipment remotely. With the software, technical specialists are able to get full access to a malfunctioning device by connecting to it over network (Ethernet, Wi-Fi, the Internet). The device located far away will appear in the expert’s computer as though it were physically attached to the specialist’s machine

Major benefits you get with HelpWire:

Fully customized solution

The software is offered with a custom GUI and a set of advanced features uniquely designed to meet client’ needs. Any specific feature can be added to the solution on your request.

The simplicity of use

Easy to use, this efficient remote support solution requires no additional hardware or software. A simple HepWire installation on technician’s and clients’ computers will be sufficient for getting remote access to a malfunctioning device over network.

Quick response

The remote assistance solution eliminates the need for onsite services which allows experts to significantly increase the speed of response to customer need. Issues can be resolved faster as a specialist is able to immediately address the situation.

Cross-platform compatibility

HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

Secure messaging channel

Provide your customers with immediate attention and quick responses via efficient communication channel – HelpWire Chat.

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

Find more information on the product page https://www.eltima.com/products/remote-customer-support/

HelpWire
HelpWire

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Customer Reviews

HelpWire Reviews

User in Banking

Advanced user of HelpWire
★★★★★
HelpWire includes 24/7 live support

What do you like best?

We support my customers remotely with HelpWire. It gives the opportunity to make collective presentations. Audio and video quality is a very successful application. Cpu and memory consumption is very low.

The HelpWire product is Mac, Windows, and Android software.

What do you dislike?

HelpWire is a seamless application since it includes 24/7 live support.

What problems are you solving with the product? What benefits have you realized?

I got information about the problem by connecting to our user who has a problem with the software screens.

Review source: G2.com

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