Hands on, amazing technical support
What do you like best?
A live video tech support call with Foxpass.
We had a major config problem with our Snom phone setup and using LDAP as a central directory.
Travis got on a personal call with us, Google Hangouts and we even called our VOIP tech support people at the same time on another phone and has a 3 way conversation including sniffing network packets and lots of things which made no sense to me.
We managed to work out that our SNOM phones were using an insecure version of TLS to do their LDAP lookups.
There is no way I would have been able to detect what the issue was myself - Travis and Foxpass were absolute experts.
What do you dislike?
nothing! I was so impressed with their support that if anyone needs LDAP, don't go anywhere else!
What problems are you solving with the product? What benefits have you realized?
Central directory of phone numbers, emails, all contact details synced across our VOIP system.