PatientBond

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9.4/10 (Expert Score) ★★★★★
Product is rated as #15 in category HIPAA Compliant Messaging Software
Ease of use
9.3
Support
9.6
Ease of Setup
8.3

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PatientBond revolutionizes patient engagement using a proprietary psychographic segmentation model and digital communications, proven to motivate and activate desired healthcare consumer behaviors.

PatientBond personalizes emails, text messages/SMS, Interactive Voice Response and in-app/portal communications with 2-way response, based on the individual’s psychographic profile, motivations and channel preferences. PatientBond can act as a standalone platform or as an enhancement to most CRM, EMR/EHR and practice management systems.

PatientBond helps our customers amplify business and clinical results by: 1) growing market share through healthcare consumer acquisition & loyalty; 2) improving health outcomes; and 3) increasing the amount and speed of patient financial reponsibility payments.

PatientBond
PatientBond

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Customer Reviews

PatientBond Reviews

Bree M.

Advanced user of PatientBond
★★★★★
Highly Recommend, Excellent Customer Service

What do you like best?

Not only is their product extremely beneficial and valuable to our business, but the people who work there make it even better. Their customer service is top-notch and they make you feel like you're always a priority and well taken care of.

What do you dislike?

Sometimes the dashboard can be confusing, but the PatientBond team is very good about communication and training. I recommend once you use PatientBond to set up training and have it recorded so you can refer back to it from time to time.

Recommendations to others considering the product:

I highly recommend their services. They are a pleasure to work with. They make it where they are partnering with your company and not just an add-on. They care about their clients and will help customize their product to fit your company's needs. I highly recommend using them if you're looking for a way to engage with your customers, while knowing they have your back when it comes to questions, comments, feedback, or something they need to fix if something goes wrong.

What problems are you solving with the product? What benefits have you realized?

Connecting with our patients and customers. It's a great way to show our patients and customers that we truly care about their visit experience and we do it all in a way where it's organized and streamlined. We have realized that just by asking our patients how they are feeling after their visit provides not only excellent customer service but a personal touch to their visit experience as a whole. And it identifies if someone has a poor experience that we should contact them right away to make things right (and avoid having them rate us poorly on online review websites such as Yelp).

Review source: G2.com

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