OpenGov Citizen Services

OpenGov Citizen Services is a software that lets governments customize their online workflows to manage permit requests from intake to issuance.

Languages supported: English

8.6/10 (Expert Score) ★★★★★
Product is rated as #50 in category Other Vertical Industry Software
Ease of use
8.7
Support
8.5
Ease of Setup
8.1

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OpenGov Citizen Services modernizes community development, permitting, licensing, code enforcement, and other complex services through highly configurable workflows complete with digital forms, signatures, and payments. Featuring a user-friendly public portal seamlessly integrated with backend data collection and approval rules, OpenGov Citizen Services delivers an all-in-one cloud solution to streamline processes from intake through issuance.

OpenGov Citizen Services
OpenGov Citizen Services

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Customer Reviews

OpenGov Citizen Services Reviews

Administrator in Civic & Social Organization

Advanced user of OpenGov Citizen Services
★★★★★
Great Program for Town Permitting!

What do you like best?

We use ViewPoint to permit special events, photo/film shoots, and camping events in a small mountain town (population ~6,000). I love the fact that this program has streamlined our timing on applications and permits by a large margin. I also really appreciate having a support team online and available every day and they are always very quick to respond.

What do you dislike?

We are still fairly new to the program, so most of our issues can be solved after asking a quick question to support. Right now the one thing I would like to see is the ability for an applicant to electronically sign a document that is sent to them at the end of the application process.

Recommendations to others considering the product:

This program can do so much for your business, regardless of industry.

What problems are you solving with the product? What benefits have you realized?

This program has immensely streamlined our permitting process by allowing all departments to have 24/7 access, ability to comment and review applications for all to see, and by shortening an application turnaround time by days, even weeks in some cases.

Review source: G2.com

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