Viafoura

What do you like best?

Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to follow the sports metaphor through.

Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust.

What do you dislike?

I haven't come across anything that feels lacking in the time I've been working with Viafoura.

What problems are you solving with the product? What benefits have you realized?

Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles.

We simply wouldn't have the resources to undertake full human moderation of our community.