Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and is backed by investments from Bay Partners, Conexus Venture Capital Fund, PIC Investment Group, SaskWorks Venture Fund, Information Venture Partners, and ScaleUp Ventures, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut’s solutions consistently increase satisfaction scores, decrease churn, and strengthen acquisition.
Visit www.coconutsoftware.com for more information.
Administrator in Financial Services
Advanced user of Coconut Software
★★★★★
Fantastic product and excellent support staff
What do you like best?
It's really easy to set up and manage. A great interface that's easy to use and the ability to use defined shortcuts to certain calendars is a plus.
What do you dislike?
Would like to see a better mobile experience, but I hear it's coming!
Recommendations to others considering the product:
It's super easy to use and administer. Totally recommend it.
What problems are you solving with the product? What benefits have you realized?
We have been able to reduce the time spent interacting with clients just to find a time. We have also been able to put the control back to the client so they can schedule a time that works for them. It's reduced our admin time and made the client experience so much better.
Review source: G2.com
