SAP Emarsys Customer Engagement is an omnichannel marketing automation solution, part of the SAP Customer Experience portfolio. Comprising a customer data platform wth fully integrated multichannel campaign management, personalization, segmentation and analytics dashboards, it is supported by dozens of additional features and add-ons. Our fully automated customer lifecycle workflows are crowdsourced from leading brands in your industry that accelerate time to value, deliver superior 1:1 experiences and produce measurable results.
By aligning your marketing challenges with our proven omnichannel customer engagement strategies and cutting-edge AI technology, you can deliver the predictable, profitable outcomes that your business demands and the highly personalized omnichannel experiences that your customers deserve.
Images
Check Software Images
Customer Reviews
Emarsys Reviews
Dominic W.
Advanced user of EmarsysWhat do you like best?
Always evolving an up to date with the newest developments of the Ecomnmerce Market.
Emarsys is very user friendly.
Trainings are held by great trainers. There are always many trainings and also good help sites.
By Using pre-build, so called "tactics", you can easy get a quick start and achieve quick wins. And pre built is evcerything, a complete automation with all needed segments and email campaigns that can be customized by yourself.
AB Testing is super Easy, whether in an automation or directly in an email campaign.
Personalization is easy to use by drag and drop the variables into emails when using block based campaigns.
You can also decide if all customers can see the whole content in an email campaign,n not just when sending it to a special audience, by using segmentation.
The support Team is also very good and super fast.
What do you dislike?
So far, there was nothing to dislike in the last 2 years... maybe getting lines straight again after moving knots around in automation design ;o)
Recommendations to others considering the product:
Just give them a chance of impressing you!
What problems are you solving with the product? What benefits have you realized?
Staying in touch with our Customers on the preferred Channel.
Catching customers at the right time in the Customer Lifecycle to prevent Churn.
Keeping customers active by using the emarsys loyalty program.
