Kangaroo Rewards

Kangaroo Rewards is the easiest, fastest, and most affordable way to grow your business and your brand.Kangaroo provides local merchants with the ability to engage, reward, and market to their customers in ways that are far more effective than what they use today.

Languages supported: English, French, Dutch, Portuguese, Spanish

8.2/10 (Expert Score) ★★★★★
Product is rated as #44 in category Loyalty Management Software
Ease of use
6.9
Support
8.6
Ease of Setup
6.8

Images

Check Software Images

Acquire, Retain, Engage and Grow your business with the Kangaroo Rewards loyalty rewards program. Perfect for small and medium-sized businesses, Kangaroo’s loyalty rewards program is scalable for any business across any channel. Completely white-label, omnichannel, multi-lingual allowing brands to reward sales actions, referrals, specific behaviors, events, and more!

Kangaroo is an industry leader in the global customer loyalty and retention movement. Kangaroo’s loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experiences.

Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on your customer behavior and trends. Providing you with the power to maximize sales and customer engagement. To ensure program success, a loyalty specialist is assigned to each account to train and assist in the set-up of your loyalty rewards program. At Kangaroo, customer loyalty is more than just a program, it’s our business model.

*Our loyalty platform integrates perfectly with Lightspeed POS systems (Lightspeed Retail, Lightspeed iPad app, and Lightspeed Ecom), Shopify (POS & Ecom), Vend, Magento, and Woo commerce to create a seamless omnichannel customer experience.
Marketing Integrations: Mailchimp, Klaviyo, and Constant Contact.

Kangaroo is available worldwide in English, French, Dutch, Spanish, and Portuguese.

Kangaroo is an easy and effective program that allows you to engage and retain customers with minimal effort and cost. Due to our automated processes, you essentially get to Set & Forget! Our customer success team will ensure that your program is working for you!

Loyalty Program Success
Get Started in 3 Easy Steps:

Step 1 – Planning
Our customer success team will help you to define your objectives, priorities, and expectations for your loyalty program.

Step 2 – Implementation
A customer success manager will guide you through the onboarding session. You will learn how to calibrate your loyalty program and use the loyalty marketing tools.

Step 3 – Optimization
Once your program has been launched, your program will be periodically reviewed to provide valuable insights and strategies to optimize performance.

Loyalty Features

Increase Average Order Values (AOV), Boost share of wallet spend (SOW), promote spend frequency, and more!

Rewards per dollar spent
Point Multiplier
ГЂ la Carte Rewards
Spend Bracket Rewards
Tiered Rewards
Foot Traffic Booster
Referral Bonus
Product Based Rewards
Frequent Buyer Rewards
Scheduled / Time Based Rewards

Customer Retention Features

Engage customers with personalized communications based on their consumer profile, purchase history, brand preferences, spending behavior, campaign activation and more!

Automated Targeted Marketing
Email, SMS, and/or Push Notifications
Drip Campaigns
Integrated Promotional Engine
Social Sharing Rewards
Gamification
Tiered Rewards (Experiential)
Campaign Segmentation
Campaign Revenue Tracking

Customer Acquisition

Grow your business and acquire new customers with our easy-to-use tools.

Referral Module
Raffle Module
Partner Rewards
Digital Gift Card
Social Media Referral Rewards

Expand the Customer Experience: Custom Branded App!

Showcase your brand and expand the customer experience with your own unique custom branded app. The custom branded app provides a controlled environment for your customers to interact with your brand and loyalty program.

Branded APP
Customers Can View and Redeem Offers
Participate in Contests
View New Products
Receive Push Notifications
Update Profile and more!

Robust Reporting

Kangaroo Rewards provides in-depth reporting and automated reports.

Data Trends
New Program Participants
Points Redeemed
Program & Campaign ROI
Offer Uptake
Track AOV Trends
Customer Spend
Liability Report and more!

Connectivity
Kangaroo Rewards provides an open API so you can plug it into other systems such as CRM, Accounting, HR, etc … )

Customer Support
Kangaroo Rewards provides a top-tier customer, marketing and reporting support to meet your companies needs. At Kangaroo, customer loyalty is more than just a program, it’s our business model.

Book a demo and see how easy it is to start your own loyalty program today!

Kangaroo Rewards
Kangaroo Rewards

Show more categories

Customer Reviews

Kangaroo Rewards Reviews

Mindy W.

Advanced user of Kangaroo Rewards
★★★★★
Not satisfied

What do you like best?

There's a lot you can do with it for sure, and I like that it integrates with our POS. I like that you can schedule emails and have campaigns that repeat automatically that was super useful for us and asking for reviews automatically from every customer. The rewards system was very easy to set up and use. Lots of ways to use it to and options. With Lightspeed integrated it was super easy to redeem the customers points as well or special offers. It runs smoothly I never had any technical difficulties with the points side of things.

What do you dislike?

Overall felt like it overpromised and under-delivered. I wasn't there when we originally signed up for a lengthy contract, (which we are now looking to get out of). The integration with our POS though good, wasn't as seamless as we thought and required a lot of work to add segments of customers so it wasn't quite as easy to send targeted campaigns. There are a lot of features we don't utilize, but I wish Kangaroo had spent more time developing less features but making them the BEST on the market. The email campaigns are clunky to set up and often, once sent would look different then when I was making them. No complaints about the rewards program it's easy to use and set up and to redeem awards for customers.

My biggest issue was that I was paying for extra email credits to be added automatically every month (which weren't expensive) but every time I looked at the beginning of the month, they weren't there. I had a hard time explaining that to my account manager and couldn't get a hold of them by phone so gave up pretty much.

Recommendations to others considering the product:

Think about what your business actually needs. If it's a rewards and referral program Kangaroo could be great for that. Take some time to do research. There's a lot in Kangaroo but I found it overwhelming so if you only need it for one specific area of marketing, you could probably find an easier/less expensive option. If you want to do a lot and have someone dedicated to learning everything about Kangaroo and implementing it, it could definitely be worth it.

What problems are you solving with the product? What benefits have you realized?

Being able to connect with customers and update them. Every time we send an email campaign our website sees a boost in traffic which is great. I believe recurring visits from customers have increased.

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide