Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases.
Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more.
Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.
Robbie H.
Advanced user of Re:amaze
★★★★★
Great program for multiple email addresses
What do you like best?
The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject.
What do you dislike?
The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used.
Recommendations to others considering the product:
It is a great program if you have multiple email accounts for different brands and want them to all end up in a single location viewable by all team members. The ability to assign emails and leave notes it very helpful in customer service applications.
What problems are you solving with the product? What benefits have you realized?
When you have a shared inbox you can see if another user is in an email, helps to stop multiple team members answering the same question.
So much easier to get email reports to see how many emails we are getting and running reports on team members. The ability to view a customers history is again very helpful when dealing with a repeat customer, the integration with shopify is great for the exact same reason.
Review source: G2.com
