LiveAgent

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.0/10 (Expert Score) ★★★★★
Product is rated as #50 in category Customer Self-Service Software
Ease of use
8.9
Support
8.9
Ease of Setup
0.0

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LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2020. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service.

LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution.

LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 40+ integrations.

Start your free 14-day trial, no credit card required.

175+ Features included:
-POP3 accounts
-Email piping
-Forwarding
-Departments
-Priorities
-Statuses
-Tags
-Rules
-Ticket Routing
-Canned/Predefined messages
-Email templates
-Voice integration
-Real-time website monitoring and statistic
-Chats
-Facebook/Twitter/Instagram/Slack integration
-Knowledgebase
-Live Suggestions as you type
-Feedback and Contact forms
-Agent rating, Gamification
-Multilingual
-Ticket Filters
-File sharing and attachments
-Chat button templates and much more.

LiveAgent
LiveAgent

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Customer Reviews

LiveAgent Reviews

Martin M.

Advanced user of LiveAgent
★★★★★
Lifetime Access That Gets Revoked If You Don't Log In

What do you like best?

It is a great platform and provides some great features for supporting clients in one location.

What do you dislike?

I purchased a lifetime deal for live agent and their current policy requires me to log in every month to keep my account. We are a small business and don't have a lot of support requests so logging in is just not needed some months. On top of this if you don't log in for 3 months consecutively their own website states they will delete you account. This is one of the worst policies I have ever seen from a tech company and the small amount of data in my account is certainly not costing them. Aside from this I wouldn't call this policy "lifetime" access. Run Away Run Far Away.

Recommendations to others considering the product:

Be prepared to meet a login requirement each month without fail.

What problems are you solving with the product? What benefits have you realized?

Supporting my clients when I'm not locked out of my lifetime live agent account.

Review source: G2.com

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