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Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and “on-premise” versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest
Customer Reviews
Curtis N.
Advanced user of Jitbit HelpdeskThe simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories.
Some of the email filtering could be better as technicians sometimes only work with one "Company" or building.
Problem was an aging and uncustomizable ticketing system... We had many feature benefits and the end users love it. It is integrated with our internal websites as well as out asset management system.
