Mioot

What do you like best?

Proactive chat is really important to get web visitors chatting, so that's a nice feature. It's fully customizable so you can format the chat window and routing settings to exactly what your company needs.

What do you dislike?

The tool is extremely helpful to guide and convert website visitors to leads. The problem is that you or someone on your team needs to respond to these visitors! This can interrupt your productivity.

Recommendations to others considering the product:

Be ready and willing to adapt your live chat strategy -- you might be surprised with the qualitative data you collect on visitors. Use it to inform your digital strategies going forward.

What problems are you solving with the product? What benefits have you realized?

Because you are able to talk to visitors directly in the moment, you can intelligently guide them through their concerns. This reduces bounce rates, increases user satisfaction, and increases website conversion rate. The analytics provide insights into what people come to our website for.