LiveChat

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Languages supported: Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0/10 (Expert Score) ★★★★★
Product is rated as #63 in category Help Desk Software
Ease of use
9.3
Support
8.8
Ease of Setup
9.1

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LiveChat – premium live chat and help desk software for business. Designed and built specifically for amazing customer service. Used in 150 countries by over 31,000 companies, including small, medium and enterprise size businesses.

Use LiveChat if you wish to improve customer satisfaction and increase online sales results.

LiveChat
LiveChat

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Customer Reviews

LiveChat Reviews

Jacob S.

Advanced user of LiveChat
★★★★★
Solid Live Chat Capability

What do you like best?

It does what it needs to. Live Chat is a simple app that does exactly what it's supposed to

What do you dislike?

It would be nice if there were more functions. I would like to be able to see what is inside a customer's cart from the Live Chat. Additionally, I would like to imbed links into specific words. For instance, in an email (Gmail)l, I can say "Click Here" and embed a link to whatever I want. I cannot do this in Live Chat.

What problems are you solving with the product? What benefits have you realized?

I use Live Chat to talk to hundreds of customers and assist them with whatever they need. This helps cut down on the number of calls and emails we get.

Review source: G2.com

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