Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
JERRY J.
Advanced user of Birdeye
★★★★★
Georgia Floors Direct new customer of Birdeye
What do you like best?
An easy and prompt method to generate reviews for our company. Determine level of customer satisfaction. Determining if they will refer us to their friends and neighbors. Daily posting of Google and Facebook reviews for our review and response. Took just a few weeks to get trained to use the program. Birdeye has offerred weekly training time with staff. Cell phone access off site to those reviews or customer feedback that need immediate attention.
What do you dislike?
nothing to dislike at this time. We are still early in the process. We are solving early confusion each week
What problems are you solving with the product? What benefits have you realized?
Lack of reviews and bringing automation to our after the sale performance. Ease of seeing if the customer is satisfied after taking delivery of their flooring. Being able to ask for a referral and grading their experience is very valuable. Eliminating the use of the postal service for thank you and survey cards. Very time consuming to manually mail these. Birdeye will do it for us. Being able to determine if sales staff are making follow up phone calls
Review source: G2.com
