Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 Live Chat is available in business, enterprise and free editions.
Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.
Justin M.
Advanced user of Comm100 Live Chat
★★★★★
Stats speak for themselves...
What do you like best?
I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University.
What do you dislike?
To be honest, we've seen no downsides since implementing the Comm100 live chat service.
What problems are you solving with the product? What benefits have you realized?
IT customer service for both staff and students. We've seen an overwhelming positive response from all staff and students who have used the platform. They mention how easy it is to use, and how fast it enables them to get assistance.
Review source: G2.com
