At Needle, we believe in the power of genuine connections between real people to elevate the online shopping experience. No bots. No generic AI text. Needle is a managed live chat platform that connects brand advocates (aka real humans) sharing their passion and experience with customers that are most likely to buy. We also believe that real knowledge can come from anywhere, which is why we search high and low for the most authentic and informed product experts to become advocates. Working hand-in-hand with customers and advocates, we are proud to create what shoppers have repeatedly called “the best customer experience” they’ve ever had. By applying buyer intent data to display chat at the right times, Needle brands see 6-10x more conversions without managed live chat.
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Needle Reviews
Tracy F.
Advanced user of NeedleWhat do you like best?
The team at Needle is a pleasure to work with and have been great partners in implementing effective methods to drive growth year over year. They are swift to action any requests and instrumental in employing strategies that will enable us to achieve our sales goals. They take personal ownership of our business and are invested in striving to deliver an outstanding customer experience. The platform is user-friendly and provides insightful reporting across a vast breadth of metrics. The best practices they follow have been the primary reason that I have recommended their services to others seeking a reputable partner in this space.
What do you dislike?
I don't have anything in particular that I dislike
Recommendations to others considering the product:
I highly recommend considering Needle if you are looking to implement a Chat platform that is user-friendly, dynamic, and engaging.
What problems are you solving with the product? What benefits have you realized?
We are satisfying needs of customers who choose to reach out using the Chat feature for instant gratification instead of having to call in to speak to an agent. The benefits have been countless - we have seen elevated conversion rates, higher average order value, and higher than expected compounded annual growth rate year over year for the past several years.
