Jira Service Management

Built on Atlassian's Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.4/10 (Expert Score) ★★★★★
Product is rated as #30 in category Incident Management Software
Ease of use
8.0
Support
8.3
Ease of Setup
0.0

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Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.

Reshape what IT means to your business at www.atlassian.com/software/jira/service-management

Jira Service Management
Jira Service Management

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Customer Reviews

Jira Service Management Reviews

Steve A.

Advanced user of Jira Service Management
★★★★★
Easy to set up, easy to train, easy to use

What do you like best?

The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support.

What do you dislike?

lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy.

Recommendations to others considering the product:

understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side.

What problems are you solving with the product? What benefits have you realized?

Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period.

Review source: G2.com

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