Axios Systems assyst

assystSaaS Web-Based Service Desk Solution

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7.0/10 (Expert Score) ★★★★★
Product is rated as #47 in category Enterprise IT Management Suites Software
Ease of use
6.7
Support
6.9
Ease of Setup
7.4

Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITILВ® framework to help solve their business challenges across the organization.

assyst is accredited for all 16 PinkVERIFY™ ITILВ® processes, and Axios was the first vendor to achieve this within a single solution.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website at www.axiossystems.com.

Axios Systems assyst
Axios Systems assyst

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Customer Reviews

Axios Systems assyst Reviews

User in Insurance

Advanced user of Axios Systems assyst
★★★★★
Clunky interface, unstable product

What do you like best?

There is very little I like about this product.

What do you dislike?

It has an outdated interface, that will crash if you click in the wrong areas.

The hosted provider had no interest in fixing this.

High availability was really two hosted servers, with 50% of users on each.

Recommendations to others considering the product:

It may be a cheaper product, but it will cost you in the longer term - both in money and meaningul data. Users will find workarounds to get data in, even if the data is wrong.

What problems are you solving with the product? What benefits have you realized?

It's allowed us to track time against jobs. However retrieving meaningful reports is difficult.

Review source: G2.com

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