Micro Focus Service Management Automation X (SMAX)

Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

Languages supported: Arabic, Danish, German, Greek, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

8.2/10 (Expert Score) ★★★★★
Product is rated as #30 in category IT Service Management Tools
Ease of use
7.7
Support
8.2
Ease of Setup
0.0

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Intuitive, personalized, no-wait self-service—people expect it everywhere, including at work. Our service management solution overcomes the limitations of manual ESM and ITSM tools to exceed expectations. Start delivering connected, automated, informed experiences — powered by machine learning — to every employee. See productivity rise. See costs, outages, ticket volumes, and resolution times fall. Your business will thank you for it.

Transform service for everyone:
– One self-service portal for all
Extend service delivery beyond IT with one fully integrated, easy-to-use self-service portal. Empower IT and business users with natural language search, social collaboration options, and 24×7 smart virtual agents with embedded machine learning. Mobile ticket submissions are extra easy—users just send a snapshot from their phones. Happy employees, happy service desk.

– Automated workflows and resolutions
Get more done by automating IT and non-IT processes, workflows, and tasks. Resolve issues faster and eliminate incident recurrences with insights gained from analytics and machine learning. Build configurations without any code and deploy them freely—in-cloud or on-premise. When upgrades happen, your entirely codeless configurations will remain perfectly intact. That’s how you achieve lower costs and IT efficiency.

– Agile, informed change management
Execute changes quickly and successfully in the high-speed digital economy. Continuously discover the hardware, software, and services in your environment and in the cloud. Understand their interdependencies and manage them in a single view. Proactively assess the risk or impact of change—and use predictive analytics to make ongoing IT improvements. Your success rate for change will rise, along with service quality.

Micro Focus Service Management Automation X (SMAX)
Micro Focus Service Management Automation X (SMAX)

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Customer Reviews

Micro Focus Service Management Automation X (SMAX) Reviews

Patrick F.

Advanced user of Micro Focus Service Management Automation X (SMAX)
★★★★★
Platform to manage and optimize customer service and IT services

What do you like best?

Service Management Automation, helps to simplify and optimize customer service, has a self-service module with which users can experience more agile management by having a live chat to solve minor incidents, and it is also possible to generate tickets for customer service. site which decongests the hotlines and allows to process requests more quickly.

What do you dislike?

At the moment there have been no negative circumstances or events with the use of the tool, on the contrary, both the user and the technical team are satisfied with its performance.

Recommendations to others considering the product:

Service Management Automation X, contributes exactly to the work of IT technicians by having functions and features that optimize and streamline the internal processes for attention to failures and incidents, also facilitating advanced identification in registers of common failure patterns allowing the support team to quickly correct these anomalies

What problems are you solving with the product? What benefits have you realized?

Service Management Automation, is the tool used in the company to manage technical support for employees, this tool has various functions such as machine learning which is capable of identifying patterns of failures or incidents to attend them with greater precision to the point to be able to avoid major failures.

Review source: G2.com

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