SAP Solution Manager

What do you like best?

It gives alerts for system errors which is very useful as manual monitoring is tedious and error prone. Our entire SAP landscape is managed centrally from solution manager which integrates with Solution manager very nicely. Patch and upgrade has streamlined with this being single interface for all syncing across entire landscape. Solution manager is the platform for raising a ticket for any issue with the SAP landscape. There is no additional license cost as such for the tool.

What do you dislike?

The implementation and deployment is very time taking and complex. Initially, we used to receive a lot of unnecessary alerts and it took some time to improve and get specific alerts.

What problems are you solving with the product? What benefits have you realized?

We are managing our entire SAP landscape via solman, and all tickets are raised via solman for support from SAP. SAP Fiori is being used to provide users with a lot of employee portal functionalities via handheld android/ios devices which is very helpful for end users.