HaloITSM

What do you like best?

The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs.

What do you dislike?

The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection.

Recommendations to others considering the product:

If you are looking ticketing system, seriously talk with HaloITSM. Their customer service is exceptional and easy to work with. I believe the costing are value for money. This has a modern look and feel and will be customisable to any business.

What problems are you solving with the product? What benefits have you realized?

All of our emails throughout the business now come through HaloITSM. We are able to keep track, audit, report and use to make business decisions. We are a Manage Print supplier and use this as a ticketing system for our customers and engineers. Customers email, a ticket is raised and assigned to an engineer, issue resolved and ticket closed with SLAs so reporting each month.