What do you like best?
I like that we have an interface that can be customized to our liking. It shows our team a consistent track of all of our progress. Also I like that at any time we are able to search all the tickets that have been created so that we can easily reference them.
What do you dislike?
I dislike that sometimes a specific ticket can require me to fill out some information before saving the ticket. This can sometimes slow me down when I have a lot of clients and need to quickly fill out tickets with the information I have on hand.
Recommendations to others considering the product:
I definitely recommend this program if you need a great asset manager.
What problems are you solving with the product? What benefits have you realized?
With cherwell, we are able to quickly keep track of all requests from any patron. It is very beneficial to our team to be able to pull up any information about a service request from any computer so that our team can collaborate on the assignment.