Decision Master Warehouse

What do you like best?

DMW is pretty simple to use. The level of detail on the claims is incredibly insightful to brokers and employers as you review how their plans are running mid-year or at renewal. The reporting is a nice visual for employers.

What do you dislike?

I wish we could use it for groups with fewer members enrolled, but that's really on the carrier side. I'd like to be able to print/run a report on some of the drill-down details. I also would like an update on the graphs since they've looked the same for some time--need some updated graphics/colors to freshen it up.

Recommendations to others considering the product:

Make sure you have enough employer groups to reap the rewards of the software. The carriers will not work with DMW if the group does not have enough employees enrolled, and that differs for each carrier. The product is not cheap, but is fairly priced when we vetted it against others. However, if you don't have that many groups that could take advantage of it, you may not get enough ROI. The training was good -- Zywave has consistently done well there. Make sure you understand the time it takes to get the reporting so you don't run into roadblocks--you need several weeks lead time. We've always received great feedback from clients when we present this information to them. Worth the time and effort, and larger employers expect to see this type of info from their broker.

What problems are you solving with the product? What benefits have you realized?

We use it to not only shed light on how the plan is running, but to craft the renewal strategy and improve the health and quality of life for employees/members. We use it to tailor messaging at renewal and open enrollment; to create health education campaigns throughout the year; and to show the value of a wellness plan and even to help develop a wellness plan.