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Customer Service Resolved
DigitalGenius uses cutting-edge AI technology to automate resolutions for your support tickets. The platform allows for customisable integration into your existing systems and control over your workflows, while tangibly improving key performance metrics, like CSAT and FRT. .
Customer Reviews
Sarina C.
Advanced user of DigitalGeniusThe process is so easy to set up and even if you cannot automate certain systems there is always a way around this. We are yet to integrate our warehouse system into the tool.
We have even hooked up a Google Sheets file which is a great interim solution for internal IT issue work around.
The support given by the team has been great they are always at hand and consistently want to improve the AI capability to drive further efficiencies.
The system easily hooks up with our customer service software and you can get detailed reporting on this too so you can always see the performance of the tool in relation to resolution rates.
As with all AI the system does not always get responses correct with customers. It often takes a lot of trial and error to get this right.
During the pandemic, we saw a huge increase in online sales which in turn led to an influx of customer service enquiries which we found difficult to cope with.
Digital Genius allowed us to automate the easy enquiries so that we could get back to other customers quicker increasing our efficiencies and improving the experience for our customers.
