Faveo Help Desk

Faveo is specifically designed to cater the needs of startups and SME's empowering them with state of art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.

Languages supported: German, English, Italian, Spanish

9.2/10 (Expert Score) ★★★★★
Product is rated as #41 in category Customer Self-Service Software
Ease of use
Support
Ease of Setup

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can also be customized according to requirement and we do undertake such request.

Faveo Help Desk
Faveo Help Desk

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Customer Reviews

Faveo Help Desk Reviews

Anmol G.

Advanced user of Faveo Help Desk
★★★★★
Very comprehensive help desk software at such a low price

What do you like best?

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

What do you dislike?

There hasn't been anything significant. A couple of bulk functionalities were slow but we reported it to the team and it was resolved on a timely basis.

Recommendations to others considering the product:

Highly recommended. We migrated from Zoho desk and then evaluated Zendesk, Freshdesk and Faveo.

What problems are you solving with the product? What benefits have you realized?

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Review source: G2.com

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