Helpspot

What do you like best?

I like the versatility that helpspot provides, along with the interactive work space that it offers. We are able to dynamically work on tickets and speedily resolve them. i also like how the user interface is easy to use and also aesthetically pleasing. Very clean, very modern.

What do you dislike?

It takes a while to update and show who is on which ticket. Also, sometimes it freezes and I will hit update like 3 times and it will post all of them. Also, there is a max to what size file you can attach, so if you try to attach a file that is too large, the ticket will glitch and you will lose any other work that isn't previously saved.

Recommendations to others considering the product:

Helpspot is a unique tool that allows collaborative and efficient work to take place.

What problems are you solving with the product? What benefits have you realized?

We help students, faculty and staff at CSUSM with all technical difficulties and when we are unable to solve them immediately, then we will create a ticket. The benefits are that multiple people can view all the information on tickets and assist wherever necessary.