LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.
– Customizable HelpCenter with Articles & FAQ for Self Service;
– HelpWidget with automatic replies, to reduce the number of incoming requests;
– Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
– Canned Responses/ Macros for your Agents;
– SLA, Department and Agents Roles, and Routing.
LabiDesk
