OMQ Assist upgrades your ticket system by automatically suggesting precise solutions through a self-learning knowledge base. The processing time of each individual ticket is reduced because of the quick search process and the built-in answering templates.
As soon as a ticket is opened, OMQ Assist reads the message automatically. OMQ Artificial Intelligence understands the customer request and proposes matching entries from the knowledge base. In case you want to use a different one than the suggested by OMQ Assist, you can search individual answers with the SmartSeach feature. Just enter a term in the search field and OMQ Assist will display all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist.
OMQ Assist is also integrated as an API in Freshdesk, Zendesk and Salesforce.
