EvantoDesk

What do you like best?

Evantodesk makes sure that no call for help 'slips between the cracks' by ensuring every request gets actioned. It also helps us to measure and identify any key improvement opportunities.

- And of course helps us keep track of our resolution times.

What do you dislike?

So far there is nothing that we dislike about the software

Recommendations to others considering the product:

Need to think through processes around its use and how it is going to be implemented.

For example, having a key person view each email and then quickly assign to the correct person for resolution.

What problems are you solving with the product? What benefits have you realized?

It helps to keep a really good record of any UX issues our users are having, so drilling down to root cause and resolving became very straightforward. We now have very few issues coming through.