CustomerFirst

What do you like best?

CustomerFirst is a blessing to my company, where responding to customer needs in a timely manner is imperative. The main asset provided is the email integration, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly.

What do you dislike?

The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date feeling. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues.

Recommendations to others considering the product:

Absolutely take advantage of the time tracking features. It's very helpful for managing expenses for billing customers and users.

What problems are you solving with the product? What benefits have you realized?

Rapid resolution of bugs and other customer issues is the name of the game with software development. That's why we love CustomerFirst -- it enables us to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues can be resolved. This software has gone a long way in making our business top-of-the-line in terms of customer service.