Raiseaticket

What do you like best?

The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket.

What do you dislike?

Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal.

Recommendations to others considering the product:

If you are very concerned about your customers' issues, this platform is the right choice. It has strong analysis and reporting tools to help you clarify the flow of incidents you receive in your organization. I rate it as easy to use and affordable. I recommend it.

What problems are you solving with the product? What benefits have you realized?

Beyond providing a technical assistance service for our users, the benefit of using Raiseaticket that has impacted the most in our organization, is its reporting tool, which has helped us to have a complete report of the tickets received in a month and to be able to improve response times or type of response.