CRM desk has helped us improve customer service experience
What do you like best?
Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email address, CRM desk provides flexibility for our company needs by allowing us to tailor the software according to our everyday use. We cab set up email templates as well.
What do you dislike?
It has a little bit of lag sometimes, this happens when you are especially working on a lot of cases at once. If this is improved and corrected it would be a smoother experience.
Recommendations to others considering the product:
CRM Desk is very well suited for teams who deal with lots customer queries and issues being reported daily. Their support is extremely responsive for simple questions
What problems are you solving with the product? What benefits have you realized?
It helps in getting all the required information in just one go, it also automatically tracks analytics of all the cases coming in and going out daily. It is quite beneficial and helps if you have multiple team members working as it prevents different team mates from working on the same case. This saves time and there is no duplication of work. We can also assign a particular to someone else if we feel that person is more efficient yo address the query.
