SeamlessDesk Help Desk

What do you like best?

SeamlessDesk is a platform to provide technical assistance quickly with the help of tickets. What I like most is its integration with TeamViewer to be able to provide desktop support to customers. It has a solution portal that includes all the agents and shows a graph of the tickets that have been resolved for days, to measure our productivity.

What do you dislike?

Unfortunately the page has a bug to change the status of tickets, which has caused us inconveniences at times, since the board is not updated correctly and tickets that we thought we had already resolved are still open.

Recommendations to others considering the product:

This software offers excellent communication channels to complete an effective and timely problem resolution. The platform is easy to implement and use. Since using SeamlessDesk, our customers have thanked us how quickly we respond.

What problems are you solving with the product? What benefits have you realized?

SeamlessDesk allows us to respond to incidents in a timely manner, since previously the incidents were received by a general support service of the organization and from there were sent to the specific area, wasting time at which the ticket was received by the area in charge.