SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Customer Reviews
Administrator in Information Technology and Services
Advanced user of ManageEngine SupportCenter PlusAutomatic email replies, auto-assign of tickets and the solution center with customer portal are nice features of the suite. It is fast and supports running on a Windows or Linux server, has integrated technician availability/calendars.
Support can be cumbersome/slow at times, depending on the issue you have. They do generally follow-through, but it can just take many emails/calls to get resolutions.
SupporCenter is for companies needing to provide support for products they sell. Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients.
Move away from Microsoft Office based ticket tracking for customers to a centralized system for quicker service and support of existing and new customers.
