ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.4/10 (Expert Score) ★★★★★
Product is rated as #157 in category Help Desk Software
Ease of use
Support
Ease of Setup

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus

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Customer Reviews

ManageEngine SupportCenter Plus Reviews

Administrator in Information Technology and Services

Advanced user of ManageEngine SupportCenter Plus
★★★★★
Service Desk Suite for Companies Selling Products/Services

What do you like best?

Automatic email replies, auto-assign of tickets and the solution center with customer portal are nice features of the suite. It is fast and supports running on a Windows or Linux server, has integrated technician availability/calendars.

What do you dislike?

Support can be cumbersome/slow at times, depending on the issue you have. They do generally follow-through, but it can just take many emails/calls to get resolutions.

Recommendations to others considering the product:

SupporCenter is for companies needing to provide support for products they sell. Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients.

What problems are you solving with the product? What benefits have you realized?

Move away from Microsoft Office based ticket tracking for customers to a centralized system for quicker service and support of existing and new customers.

Review source: G2.com

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