Supportbench

What do you like best?

Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights.

What do you dislike?

Requires time to learn some of its complex tools but after that you get an amazing customer service tool.

Recommendations to others considering the product:

Its an amazing way to engage your customers in user forums and acquire insight on your product and services.

What problems are you solving with the product? What benefits have you realized?

getting customer insight, CRM.