Questback

Questback provides enterprise feedback management solutions to more than 5,000 customers in over 50 countries worldwide. Questback solutions enable enterprises to gather, analyze, and act on business-critical information, increasing shareholder value through improved organizational effectiveness and top-line growth.

Languages supported: German, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

5.6/10 (Expert Score) ★★★★★
Product is rated as #67 in category Experience Management Software
Ease of use
5.8
Support
5.3
Ease of Setup
0.0

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Questback is the global leader in building employee and customer loyalty through feedback.

We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter – whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trust? Or are we simply paying lip-service, sacrificing credibility as a direct result?

These challenges are eroding loyalty between companies, their employees and their customers. At Questback, we go beyond surveys. We’re here to help you reach out, gather insight through meaningful dialogue and take action. All of this helps build loyalty with employees and customers to improve your most important relationships, and move your business forward.

We have over 5000 customers in over 50 countries, including a third of the Forbes 100. As our customers attest, the best insight is foresight. With Questback, engage, listen and act.

To learn more or schedule a demo, go to www.questback.com.

Questback
Questback

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Customer Reviews

Questback Reviews

G2 User in Research

Advanced user of Questback
★★★★★
Extremely overcomplicated

What do you like best?

It is a software that can handle many participants

What do you dislike?

The interface is completely cryptic. User manuals are useless in solving the most simple questions. The software never does what you expect and there all the options you need are hidden between hundreds of useless and difficult to understand options. Emails do not get sent when you specify they should, and there is no way of understanding why.

Recommendations to others considering the product:

Be very sure that the surveys you need to make can't be made with a simpler and easier to use software.

What problems are you solving with the product? What benefits have you realized?

Being able to customize the email that is sent

Review source: G2.com

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