Rant & Rave is a cloud-based customer engagement solution with a difference. Created with the belief that brands and consumers want the same thing – to deliver and receive great service – companies around the world rely on the solution to proactively communicate with, and capture emotion from, their customers and employees.
We haven’t reinvented the wheel, we’ve simply thought about the most natural ways to communicate with, understand and respond to your customers. The Rant & Rave Platform lets you reach out proactively, hear them in real-time, understand them intelligently, digest the information easily and act on it authentically.
Guessing, chasing and waiting are all part of the old customer experience. There’s no place for them today, which is why the Rant & Rave Platform enables organisations to proactively reach out to customers with information, whether that’s through an appointment reminder, delivery notification or important update. But it doesn’t stop there. Our solutions are designed to ensure that engagement happens at every stage of the journey, by capturing customer feedback and then continuingВ the conversation in real-time – allowing you to take action, and close the loop at scale.В
