Critizr

Critizr provides a platform designed to make it easier for consumers to provide feedback at the point of sale.

Languages supported: German, English, French

10.0/10 (Expert Score) ★★★★★
Product is rated as #1 in category Experience Management Software
Ease of use
Support
Ease of Setup

Critizr is a technology company that uses customer feedback to help companies build better customer experiences.
For consumers, we believe sharing an opinion should be as easy as messaging a friend.
We provide a solution that enables millions of feedback interactions every month with any store manager in Europe.
With our team of unique experts, we designed and built the most powerful Customer Experience Platform to date. Critizr drives the customer experience transformation across the market as we partner daily with local retail outlets through the organisation all the way up to the board room.

Our platform is easy to use, fast to implement and has an immediate impact with the customer as that is where the conversation starts thanks to our multiple feedback channels.
Enabling over 20k store managers and corporates Critizr has key references across Europe such as Carrefour, Total, Thomas Cook, Douglas, Flunch, and Credit Agricole.

With deployments in over 30 countries, we are rapidly becoming the global customer experience leader.

Critizr
Critizr

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Customer Reviews

Critizr Reviews

Camille L.

Advanced user of Critizr
★★★★★
Excellent tool to measure our effectiveness

What do you like best?

Critizr is very easy to use, the support team is available and responsive.

In addition, thanks to its intuitive and practical back office, our operational teams quickly took over the solution. Barely a few months after it was set up, they had completely adopted it!

What do you dislike?

I have no criticism to make on the Critizr tool. When we encounter a problem, the support team is mobilized to bring us the solution as soon as possible so I am very satisfied.

What problems are you solving with the product? What benefits have you realized?

In our business, we need to open a permanent dialogue with our customers; Critizr has responded to this problem.

In addition, this tool allows us to take the daily temperature of our network, to know our strengths and especially our weaknesses in order to implement actions that will further improve the quality of our services.

Finally, it is very motivating for our operational teams to see the many positive reviews from their customers; it's a real booster of efficiency in everyday life!

Review source: G2.com

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