OPINATOR

OPINATOR OPIs are highly visual, easy, and FUN customer interaction designs proven to maximize response rates in VoC, NPS, and CEM programs, while helping you build a stronger emotional link with your customers.

Languages supported: Afrikaans, Arabic, Belarusian, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Kazakh, Korean, Latvian, Lithuanian, Luxembourgish, Mongolian, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional)

9.6/10 (Expert Score) ★★★★★
Product is rated as #20 in category Experience Management Software
Ease of use
9.6
Support
9.5
Ease of Setup
0.0

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OPINATOR brings the human touch to Customer Experience & Experience Management, enabling you to boost response rates in VoC, NPS, CX, & EX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System (Close The Loop), and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.

OPINATOR is a context-driven communication tool designed to create two-way interactions in various channels between businesses and customers or employees.

Among OPINATOR’s feedback collection methods and channels are the following:

– Push and Pull Web interactions.

– Web tagging.

– Email.

– Text messages (SMS).

– WhatsApp.

– In-app feedback.

– Mobile App push notifications.

– Social media: Facebook, Twitter, Linked-In, etc.

– Chatbots.

– Physical Point-of-Presence: QR Codes, NFC, etc.

– Digital Devices Touch/touchless Tablets, button devices, touchless button devices.

– IVR systems.

– APIs, file exchange, and web services for the integration of external sources of feedback.

– Voice feedback.

– Multimedia (audio/video/photos).

OPINATOR
OPINATOR

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Customer Reviews

OPINATOR Reviews

Ralph V.

Advanced user of OPINATOR
★★★★★
Taking our Experience Management to the Next Level!

What do you like best?

I'll make it nice and neat:

1. Their team and support quality is the best among the different providers we've worked with.

2. Their XM solutions are wonderful. The product offers flexibility + agility that is key for all our projects.

3. Tailor-made developments can be requested and they are released super quick.

4. We're analyzing and improving our customer's experience by the minute thanks to their advanced analytics features. Text Analytics, Case Management, and a wide set of widgets that make reporting easy to read and to act-on.

5. We manage all our CX efforts through OPINATOR. All NPS, VoC, CSAT, etc. programs.

What do you dislike?

I honestly have to say that there's nothing we dislike about OPINATOR. The product meets all our requirements smoothly and relationship on the human side it's A+.

Recommendations to others considering the product:

We were offered a fully personalized demo, we previously debriefed our needs and they were quick to translate it to their solution. We were completely sold at that point.

What problems are you solving with the product? What benefits have you realized?

Finding the right Experience Management software to meet all our past, current, and, for sure, future needs.

Review source: G2.com

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